Clients | Case Studies | Testimonials

“If we don’t take care of our clients…somebody else will.” We think that’s a pretty decent maxim by which to run a business.
(But it’s a pity it’s attributed to that most prolific of gurus – Anonymous.)

Many of our client relationships go back years and we’re especially proud of our place on the Scottish Government’s Market Research Framework; it has given us the opportunity to stretch ourselves and bring many of our most innovative methods to the market for a broad range of organisations.

We have built a particularly strong reputation in the public sector – it’s what people most often associate us with - but we have a considerable portfolio of clients in the private sector too.

And our business is almost split down the middle in terms of qualitative and quantitative methods. 

Employee Research

Scottish Natural Heritage
Employee Survey

Stakeholder Research

Disclosure Scotland
Customer Research

B2B

Office of the Scottish Charity Regulator
Charities Survey

Health

NHS Greater Glasgow and Clyde
Health and Wellbeing of Young People

Tourism

Cairngorms National Park Authority
Visitor Survey

Transport

City of Edinburgh Council
Secure Cycle Parking Surveys

Education

NHS Greater Glasgow and Clyde
Evaluation of Sexual Health Education

Campaign Tracking

Newhaven
Cycling Scotland Respect Campaign

Some of our Clients

Scottish Government
Visit Scotland
Registers of Scotland
Forestry Commission Scotland
Business Gateway
Loch Lomond and The Trossachs National Park
Scottish Government
Visit Scotland
Registers of Scotland
Forestry Commission Scotland
Business Gateway
Loch Lomond and The Trossachs National Park

Testimonials

To inform a business case for a new service, we engaged Progressive to supplement our user research with citizens who could become potential customers. The research took the form of depth interviews and was conducted against tight timescales.
The outcome was invaluable, detailed and clear feedback, which gave us an evidence base in which we felt confident; we were able to rule out an option that had little direct benefit to the public, ultimately saving the organisation a large investment. Proportionally, it was a small spend that led to a much greater saving.

Martin Tyson, Head of ScotLIS, Registers of Scotland

From March 2015 Progressive Partnership worked for the Loch Lomond & The Trossachs National Park on our Visitor Survey. This important survey provides crucial insight into the profiles, perceptions and behaviours of visitors to the Park. This insight feeds directly into strategic decisions made by the Park Authority regarding the visitor economy. The team at Progressive provided valuable professional guidance, execution and analysis throughout the year-long survey. No request was too much, no question went unanswered. Thank you to Heather, Diane and all at Progressive for the successful completion of this project.

Alex McCoskrie, Tourism Manager, Loch Lomond and the Trossachs National Park

Many thanks for your email, and especially for your research call earlier today. I have to be honest with you - I rarely say yes to a request for a 10-minute survey - especially with life a bit more hectic at the moment.
But your pleasant manner and patience shone through from the beginning and it definitely put me at ease. Very soon into the call, I felt not only able to stay on the line for the full 10 minutes (which I wasn't expecting to), but I felt grateful for the opportunity to share feedback about a (mainly negative) experience, knowing that sharing with you may have some positive effect on the lives of others down the line.
Most of all, I felt understood and validated by you as I explained to you bits and pieces of feedback and you seemed to have all the time in the world to listen and note down whatever you needed, and then move on with the next questions when I was ready.
I am sincerely grateful for the opportunity and thank you very much for being in touch, and for doing so in such an exemplary way. You actually totally shifted my perception of what a research call can be like.
I am really not at all one to take the unconventional move to email a stranger feedback on something, but I felt this was a real exceptional case.

Anonymous Respondent

Throughout this process, I was impressed by Progressive’s approach, which demonstrated the highest standards of professionalism and integrity. They recognised, and were comfortable in dealing with, the sensitivities involved. I know, from conversations I have had with staff and stakeholders, that Progressive very quickly gained the confidence of all those who were approached. People felt able to be frank with Progressive’s team and that was enormously helpful, because we really did want to get to the heart of their concerns. The output provided by Progressive was forthright but it was well evidenced, fair and balanced. It formed a solid foundation for an action plan designed to address all the issues that staff and stakeholders had raised and that CHS is now resolving.
At CHS, we were very satisfied with the work that Progressive Partnership did.

Alastair Hamilton, Board Member, Children’s Hearings Scotland